Frequently Asked Questions
Everything you need to know about shopping with The Ashva
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping usually takes 5-7 business days, while express options are available at checkout.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal.
How do I find my perfect size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as fits may vary between slim and oversized styles.
Do you ship internationally?
Yes, The Ashva ships to over 50 countries worldwide. International shipping costs and delivery times are calculated automatically at checkout based on your location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How should I care for my Ashva garments?
To ensure longevity, we recommend washing most items in cold water on a gentle cycle and laying them flat to dry. Specific care instructions are located on the inner garment label.